Once your package is shipped you will receive a tracking number via email that you can actively track. For the best outcome add Redu Package Protection at check out to insurance the shipment including returns. Should you not receive your tracking number within 5-7 days from your order confirmation please contact us immediately by completing the contact form below.

100% satisfaction is what we
want and a happy customer is a happy business. Liberated offers a 365-day warranty (after receiving the products) covering clear defects in material and workmanship and a one-time replacement will only be issued if there are clear defects in material and workmanship.

Our lens coating including blue light blocker have a 1 year lens replacement warranty under the protection plan. If there is a direct issue with your prescription via our lab we will be able to provide an even exchange. All claims must be processed via our Returns &Claims Link below. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your product arrives damage you may exchange for free by submitting a claim via Returns& Claims link.

Please see more information
under our Refund Policy on our website:www.liberatedeyewear.com. at the bottom of the page.

PD means “pupillary distance,” which is the distance between the center of each pupil. This measurement is used to determine where you look through the lens of your glasses. This is an extremely important number because it measures the distance between your eyes to ensure your pupils match up with the optical center of your lenses. If there is no PD on your prescription, checking with your eye doctor is recommended.

Please note that the average
PD is between 54 and 78mm. This might be slightly different compared to practical measurements. Please be sure to measure your PD at least twice to get accurate results. 

Our advanced Virtual Try on
automatically measures your PD with over a 90% accuracy fitting, please be sure to match our PD with the PD provided by your optometrist. 

We do not accept vision insurance, but our pricing is often comparable to what you might pay with insurance at traditional eyeglass stores and eye doctor offices. This is common for many eyewear businesses, based on the high quality of our frames and lenses, we are able to provide an exceptional experience and product at a competitive price.

You make take your itemized receipt for all purchases and ask your insurance company for reimbursement. Here are some specific questions you can ask your insurance provider to determine your policy’s out-of-network benefits:

Does my policy cover prescription spectacle lenses (polycarbonate or high-index, single vision or progressive whichever you need) with​​ (1) anti-scratch coating, (2) anti-reflective coating, (3) UV protection?

• Is there a limit to this benefit?
• How much?
• Do I have a co-pay for glasses? If so, how much?
• What is my frame allowance?

Absolutely, our optic frame collection is created for that reason alone. You add your prescription or customize your lens in 2 simple steps: Simply upload a copy of a valid prescription and select your prescription and lens type. That’s it! It’s that simple.

Prescriptions are filled with our lab partners R&D optical lab located in the USA. All prescriptions abided by our HPPA compliance as outlined in our Terms & Conditions

My finished frames arrived, but they fit crooked or too high/low. What should I do? This misfit can affect your vision if the lenses are not properly aligned with your pupils (PD measurement). We recommend bringing them to your local optician for adjustment. Most are happy to do so. We now offer reimbursement for adjustments up to $15 on a case by case basis under our One Year Protection Policy.

The Eyewear is handcrafted In Italy or Made in China and made of Acetate, or Mazzuchelli acetate, or polycarbonate, or high-quality biodegradable materials. All products meet the U.S. Standard ANSI Z80.3-2015 and are also CE Certified to meet European Standards. They are indeed UV400 Protected and protect against harmful UVA and UVB sun rays. 100% UVA and UVB Protection CE - Lenses are UV Category Filter 3 -also Prescription friendly, for better visual experiences. Each pair comes with a certification of authenticity guarantees your Liberated Eyewear meets product standards and certification requirements card to confirm that only quality was sourced to meet product standards.

Each pair is handled by a trained professional and undergo an extensive series of test for safety and durability and meets FDA requirements both domestic and foreign for both eyeglasses and
prescription lens. 

Of course. When your prescription is uploaded to our website it is filed in a HIPPA compliant portal. The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule applies to health information, including that related to eyeglasses and eye care. Read more in our HIPPA Compliance Cause

Designer eyewear that offers the perfect craftsmanship. The eyewear is handcrafted or manufactured in an independent facility and made of acetate, or Mazzucchelli
acetate, TR90, metal, nylon lens, or polycarbonate(PC), or high-quality biodegradable materials. All products meet the U.S. Standard of ANSI Z80.3-2015 and are also CE certified to meet European Standards. They are indeed UV400 Protected and protect against harmful UVA and UVB sun rays. 100% UVA and UVB Protection CE - Lenses are UV Category Filter 3 -also durable frames, premium lens, for better visual experiences. All items are handled with White Glove to avoid smudges and marks prior to shipment. We ensure that our manufactures are compliant with FDA regulations for medical devices.

 Our Process

A CNC machine cuts a general frame shape from raw high quality acetate, PC, and TR90 sheets.

Metal sheet is rolled to the correct thinness and the final shape is stamp cut or milled to the necessary size and shape. Metal frames are plated only after they are produced so it takes less time to start producing metal frames than it does acetate frames.

Our Eco-friendly sunglasses are made of recycled ocean plastic, recycled materials such as recycled aluminum. Lenses are precisely milled into their correct shape using a CNC machine.

 Lenses are carefully mounted into the frame. Lens are made from a variety of quality materials to promote eye health and support vision performance. Our sunglasses offer UV 400 protection and can be made with high quality PC for impact resistance or nylon for a more sophisticated look.

Our unique trademarked logo is carefully applied by the most preferred techniques by trained and certified professionals. Our frames are then finished off with top notch Baking Compression and Polishing Techniques.

Each pair is sent for a final review, where the quality and lens is checked one last time inspection and multiple quality inspections and durability test are ran by our manufacturer prior to shipment and off they go! 

Off They Go

After the frames are individually inspected and bench aligned, they’re packaged up and ready for you! Our manufactures are committed to the continuous upgrade of product quality and design since its inception. We are providing high-quality eyeglasses. Each pair of frames are handled with White Glove treatment to carefully avoid smudge, scratches and marks on lens and frames prior to consumer usage and are shipped from our shipping/receiving address in Los Angeles.

We make high standards our priority our eyeglasses comply with specific regulatory standards to ensure safety and effectiveness. The Food and Drug Administration (FDA) and CE certified oversees the manufacturing and distribution of eyewear, ensuring that lenses meet optical quality standards and that frames are durable. Compliance also extends to the accurate labeling of prescription lenses and HIPPA compliance.

Absolutely your vision is our priority. We offer a 1 year protection plan that covers reimbursement for adjustments and more learn more here: One Year Protection Plan

Please see our Shipping Policy.