Política de envío
Shipment
Domestic orders will be processed within the same day of ordering (no more than 2-3 days from the order date) of checkout and shipped within 3-5 days without prescription. Total turnaround time for your order is 5-7 days.
Prescription glasses or sunglasses are fulfilled via our lab partner R&D Optical located in the United States and processed within 2-3 days and shipped 7-10 days depending on the type of prescription and customized lens type. Please be sure to enter accurate prescription details to avoid shipment delays. Complex prescriptions can take up to 10 days to ship process and ship.
International orders/shipments may take up to 20 days depending on customs requirements.
Shipments are dispatched from Los Angeles, CA and products are shipped daily. Shipping timelines can be from 3 days up to 2 weeks depending on the carrier and any unforeseeable issues during transit via USPS.
Preorders will be shipped during a specified timeframe to which you will be notified of the anticipated shipment. Please check product details to be made aware if your product is a custom made pre order selection.
Custom made pairs are handcrafted at the time of order as a customization and can take up to 7 days for order, shipment and processing.
You can add package protection at check out to protect your package from damage or theft during transit.
Receiving Dates/Times for Returns: Mon-Fri 10 am to 5 pm. Please be mindful of these hours when returning the eyewear or placing orders.
Rates
There is one flat shipping rate for standard shipping and one flat rate for standard shipping via USPS.
International shipping fees may vary based on location, taxes, and duties required by the specific country.
TRACKING
You may track your order by using the Shop app, or selecting Redu at checkout. You will receive an automated email regarding shipment and tracking notification from Liberated Eyewear regardless. If there are any issues with tracking or you did not receive a tracking notification, please notify us immediately.
Insurance
You may protect your package from theft and/or damage with REDU insurance for a small fee at checkout. Please contact Returns & Claims (liberatedeyewear.com) to process any claims, track your shipment and get real time notifications on your package.
Shipment and Orders will not be processed on the following Holidays:
New Year's Day †Friday December 31st, 2023
Birthday of Martin Luther King, Jr. Monday January 17th, 2023
Memorial Day Monday May 30th, 2023
Juneteenth Independence Day †Monday June 20th, 2023
Independence Day Monday July 4th, 2023
Labor Day Monday September 5th, 2023
Veterans Day Friday November 11th, 2023
Thanksgiving Day Thursday November 23th, 2023
Christmas Day †Monday December 26th, 2023
Customer Service (Monday-Friday expect the holidays listed above)
If there is a delay with our manufacturers regarding your shipment, then your shipment timeline may be delayed, and you will be notified via email. If 15 days or more have passed and you did not receive your product, please notify us right away.