Frequently Asked Questions?
FAQ's
How do I fill my prescription glasses on your website?
we accept valid prescriptions from any country! Your Rx just needs to be issued by a certified eye care professional.
At Liberated Eyewear we are committed to providing you with optical clarity and comfort and want to ensure that you have the best experience possible.
In order to complete a prescription order online note that a valid signature from the eye doctor must be on the prescription as well:
Filling your prescription is easy in 3 simple steps:
1. Pick the frame you love.
2. Enter your prescription details and customize your lens based on your visual needs. Keep in mind you can add blue light lens with or without prescription. You can even customize driving glasses with adding Anti reflection/Anti-fatigue lens with or without prescription etc.)
3. Enter your payment details and your done!
Please note that your prescription details will be validated during the processing. You must have a prescription issued within the last year by a licensed eye doctor with an expiration date.
Prescriptions MUST come from a doctor, and must indicate the following:
✔️Customer’s Name
✔️Optometrist Name & Header/Signature
✔️Optometrist Address/Phone Number
✔️Prescription O.S/O.D (Right/Left)
✔️Pupillary Distance
✔️Expiration Date
✔️Add (Only used for progressive vision)
✔️sphere (SPH)
✔️ Cylinder (CYL)
✔️AXIS
Please note that your prescription details will be validated during the processing of your order. You must have a valid prescription issued within the last year by a licensed eye doctor. Your prescription must have complete details including a PD measurement. If you do not have your PD measurement you can use our advanced virtual try on that provides accurate PD measurement.
Your frame is processed and shipped directly to your door!
Pro Tip: For optimal protection add a service and protection plan to protect your eyewear, repair, repaint etc. should you need to.
If we have any questions regarding hour prescription we will reach out to you with the email on file. Please be sure to check your junk and spam folder for our
communication regarding your order.
My prescription is complicated, can I still order?
Absolutely, our advanced lens are powered by an independent optical lab over 25years of experience with a specialty in complex prescriptions. Your prescription must be dated within the last year and dispensed by a licensed eye doctor.
If we have any questions about your prescription we will reach out to you directly for additional clarification. Please be sure to always check your junk and spam folders for our communication.
How do I track my package?
Once your package is shipped you will receive a tracking number via email that you can actively track. For the best outcome add Redu Package Protection at check out to insurance the shipment including returns. Should you not receive your tracking number within 5-7 days from your order confirmation please contact us immediately by completing the contact form below.
What type of prescription lens do you offer?
This is our favorite part! Liberated Eyewear recently made history as the first independent brand to offer the latest technology in prescription lens powered by R&D Optical Lab based right here in the US:
✓Single Vision
✓Progressive Vision (bifocal and multi focal as well)
✓Custom Readers
✓Certified Transitions
✓BluTech Blue Light Absorption Lens
✓ClarityCTRL™ HD Digital lens
✓Customized add ons such as Anti-Fog and Anti-Glare
All our prescription lens are digitally surfaced for ultimate clarity and accuracy.
Traditional lenses don't support eye health nor provide personalized enhanced viewing experience. Therefore we launched our own proprietary lens to give your superior visual experience with HD natural viewing, blue light filtering, crisp and clearer view in our ClarityCTRL™ HD Digital Lenses is a unique and customizable group of designs.
You'll experience a unique lens calculated using state-of-the-art, innovative technolog that improves the lens performance for any gaze direction. ClarityCTRL™ lenses improve visual comfort and quality for any prescription and frame.
Each ClarityCTRL™ lens is specially designed to meet every your personal visual needs with high quality natural vision.
HD digital lens 👁️ ClarityCTRL™ Single and Progressive Vision:
✓High-definition digital lens for crisp, natural vision
✓Personalized using innovative 3D surfacing technology
✓Available in Single Vision HD and Digital Progressive HD
✓Reduces distortion, improves focus, and expands your field of view
✓Backed by advanced optical science and exclusive to Liberated Eyewear
(We’re the first independent brand to launch our own digital lens system)
We partner with a certified U.S.-based optical lab that uses advanced digital surfacing technology. What makes our lenses unique is the Liberated Eyewear customization process and we are the first to have our own proprietary digital lens— we select only the most precise, high-performance lens designs and brand them under our own lineup to ensure a stylish, comfortable, and high-quality experience for every customer instead of off the shelf lens traditional lens.
ClarityCTRL™ digital lens are available exclusively through Liberated Eyewear
Have a complex prescription? Don't worry we handle the hard stuff.
Fully customize your visual needs with any frame Learn More
What is the Return/Refund Policy?
100% satisfaction is what we
want and a happy customer is a happy business. Liberated offers a 365-day warranty (after receiving the products) covering clear defects in material and workmanship and a one-time replacement will only be issued if there are clear defects in material and workmanship.
Our lens coating including blue light blocker have a 1 year lens replacement warranty under the protection plan. If there is a direct issue with your prescription via our lab we will be able to provide an even exchange. All claims must be processed via our Returns &Claims Link below.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If your product arrives damage you may exchange for free by submitting a claim via Returns& Claims link.
Please see more information
under our Refund Policy on our website:www.liberatedeyewear.com. at the bottom of the page.
What Is PD and how is it measured?
PD means “pupillary distance,” which is the distance between the center of each pupil. This measurement is used to determine where you look through the lens of your glasses. This is an extremely important number because it measures the distance between your eyes to ensure your pupils match up with the optical center of your lenses. If there is no PD on your prescription, checking with your eye doctor is recommended.
Please note that the average PD is between 54 and 78mm. This might be slightly different compared to practical measurements. Please be sure to measure your PD at least twice to get accurate results.
Our Virtual Try On Measure PD with Optician-Level Accuracy! 😎 Allows you to try before tour buy
Our advanced Virtual Try on automatically measures your PD with all new Optician-Level Accuracy. New Enhanced Accuracy: Our PD measurement now achieves ±1.5 mm precision, ensuring an optimal fit.
I don't understand my prescription, are you able to help with that?
Although the team behind Liberated Eyewear has over 20 years of experience in healthcare and the optical space we can not provide medical advice regarding your prescription. Please consult with your eye doctor to learn more about your prescription and visual needs. You can Learn More here.
Do you accept FSA/HSA?
Yes Liberated Eyewear has partnered with SIKA Health to launch Smart Spend with FSA/HSA payments at checkout. Learn More
Do you accept insurance?
We do not accept vision insurance, but our pricing is often comparable to what you might pay with insurance at traditional eyeglass stores and eye doctor offices. This is common for many eyewear businesses, based on the high quality of our frames and lenses, we are able to provide an exceptional experience and product at a competitive price. You may can be reimbursed for both optical frames and prescription lens or just the optical frames under your insurance.
You make take your itemized receipt for all purchases and ask your insurance company for reimbursement. Here are some specific questions you can ask your insurance provider to determine your policy’s out-of-network benefits:
Does my policy cover prescription spectacle lenses (polycarbonate or high-index, single vision or progressive whichever you need) with (1) anti-scratch coating, (2) anti-reflective coating, (3) UV protection?
- Is there a limit to this benefit?
- How much?
- Do I have a co-pay for glasses? If so, how much?
- What is my frame allowance?
- What is my prescription lens allowance in case I buy the frames online?
My finished frames arrived, but they fit crooked or too high/low. What should I do?
This misfit can affect your vision if the lenses are not properly aligned with your pupils (PD measurement). It is strongly encouraged to use the virtual try on to determine how the lens will look on your face. In addition be sure to review the product details and suggested face shape guide to help.
Pro tip: Look that the size current glasses you have and match those sizes to what you are looking for and with Liberated Eyewear. You can find the size composed of 3 sets of numbers on the inside of the leg of the frame. Be sure to use our size guide as well to help you pick out a frame that fits your face.
We recommend adding the service warranty whenever your purchased prescription lens. We now offer a serivce and protection and we can adjust and repair your pair under the One Year Protection Plan
What is an HSA or FSA?
A Health Savings Account (HSA) is a pre-tax account that lets you set aside money for qualified healthcare expenses. Typically, you can sign up for an HSA when you sign up for a High Deductible Health Plan. These accounts are individually owned so the funds roll over each year and you can take them if you leave your job.
A Flexible Spending Arrangement (FSA) is an employer-offered benefit plan that lets you set aside money for qualified healthcare expenses. You can sign up for an FSA if your employer offers this option. It’s important to remember that FSA funds do not roll over at the end of the year (unless your employer allows it) and they immediately are returned to your employer if you leave your job. Spending with your pre-tax HSA/FSA funds helps you to save 30% to 50% on qualified health expenses. And we’re here to help you maximize your savings.
We offer HSA/FSA Smart Spend options at check out.
What is the eyewear made of?
Our eyewear is made in a certified independent facility. The eyewear is with premium acetate, or Mazzucchelli acetate, or high-quality biodegradable materials.
Quality and integrity is at the forefront of Liberated Eyewear products. Therefore, all products meet the U.S. Standard ANSI Z80.3-2015 and are also CE Certified to meet European Standards. They are indeed UV protected and protect against harmful UVA and UVB sun rays. 100% UVA and UVB Protection CE - Lenses are UV Category Filter 3 -also for better visual experiences. Each pair comes with a certification of authenticity (COA) which guarantees that your Liberated Eyewear meets product standards of quality and integrity and certification requirements card to confirm that only quality was sourced to meet product standards.
Each pair is handled by a trained professional and undergo an extensive series of test for safety and durability and meets FDA requirements both domestic and foreign for both eyeglasses and prescription lens.
Is my prescription HIPPA protected?
Of course. When your prescription is uploaded to our website it is filed in a HIPPA compliant portal. The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule applies to health information, including that related to eyeglasses and eye care. Read more in our HIPPA Compliance Cause
Do you have a warranty of protection plan?
Absolutely your vision is our priority. We offer a 1 year protection plan that covers reimbursement for adjustments and repairs and a Lifetime warranty on our BluTech Blue Light Absorption lens.
Learn more here: One Year Protection Plan
How long does it take to ship?
Please see our Shipping Policy.
How to submit a claim or return?
To start a return or claim please click the link Returns & Claims .
Have additional questions? Feel free to contact us directly by completing the form below. Someone will get back to you within 24-48 hours. No bots we promise! Please be sure to check your spam and junk folders for communication from us.